In the event your shipment has been attempted to be delivered unsuccessfully, we reserve the right to wait until the package is returned to us prior to reshipment. If the undelivered shipment is the carrier's fault, we will re-ship the item immediately. If the cause is determined to be the responsibility of the customer due to inaccurate information, we reserve the right to charge the customer for reshipment.

Free shipping is offered only to customers within the United States who meet minimum purchase requirements.

Buyer is responsible for return shipping charges for items that are returned or exchanged, with the exception of Damaged in Transit or Manufacturer's Defect. Return shipping charges will be deducted from any and all refunds or price adjustments.

All items shipped are insured by carrier's default minimums. If additional insurance is wanted, it is the customer’s responsibility to notify us prior to purchase. In the event an insurance claim is required, please email us all details, including photographic evidence. It is extremely important to retain all packaging materials until a claim has been approved by the carrier.

Orders may be picked up at our Chicago facility. Please select "Local Pickup" at checkout. Once your order has been prepared, you will receive email notification with all pick up details. Pick up may be arranged Monday–Friday, between the hours of 9–5pm except on Holidays.

Well Made is not responsible for loss, damage, or theft that may occur in transit, while in the custody of the shipping carrier. However, in the event of any of these occurrences, we will do what we can to rectify the situation as quickly as possible. If your shipment appears to be damaged please take images of ALL of the damage, including packaging, and contact a Well Made team member. If your tracking information leads you to believe your shipment has been lost in transit, please don't hesitate to let us know.

We utilize USPS, UPS and FedEx to ship packages. Once your order is processed, you will receive an email containing all pertinent information, including carrier-specific tracking numbers. This email may end up in your spam folder. The accuracy of any shipping carrier’s tracking information is the responsibility of the carrier.

Once an item has been placed into the shopping cart and you begin the checkout process, our automated system will estimate the cost of shipping based on the delivery address, and the weight and size of the products in the order.

Standard stock items are processed for shipment within 1-2 business days of ordering.

Made-to-order (custom) items take 1-2 weeks as noted on individual product pages.

Each and every Well Made product is made, in part, by hand. We ask for your patience on the rare occasion that you experience any delays.

Refund requests due to Attempted, Delayed or Refused Delivery are eligible for a refund only after a clear course of action has been determined, which may take up to 30 days. As with any online purchase, we work with a variety of 3rd party carriers to get your items to you in a safe and timely manner. Unfortunately due to circumstances out of our control, this is not always possible.

Due to logistics, all custom and international sales are final, we apologize for any inconvenience. Shipments refused due to importation and/or brokerage fees that contain custom items and/or international destinations will be treated as abandoned, even if returned.

Every item is carefully inspected prior to shipment. If your shipment arrives with visible damage to the exterior of the box, please take images before unpacking. Items damaged by the shipping carrier will be reshipped as quickly as possible. Custom items may experience full-length lead times when being reproduced. To return items damaged in shipping, return with photographic evidence of the damage and compliance with our return instructions listed below.

Orders for non-custom items may be cancelled prior to shipment.

Custom items may not be canceled once production has begun.

Well Made reserves the right to take up to 30 calendar days to ship any order. In the exceptionally rare circumstance this happens, please email us through our Contact Us page.

A full refund less the cost of shipping will be sent when a returned item is received in new condition.

If items returned to Well Made for Return or Exchange are deemed unfit for sale due to customer negligence, or if the customer does not comply with our return packaging policy, a minimum of 25% of the original listing price as well as the cost of return shipping will be deducted from the refund.

Returns, Exchanges and Refunds may be requested via the form on our Contact Us page.

Returns and exchanges must be approved by our staff and received in resalable condition prior to refund or exchange shipment. Once your return has been approved, a PDF label will be sent to the original email address on the order. You have a Return Shipment Window of 14 calendar days to ship the item(s) or the label will be voided.

If this occurs and the order goes beyond our 30 days Return Policy, unfortunately we will not be able to accept the return.

In order to receive your full refund please follow these instructions:

If the package has not been opened, simply apply the return label over the original.

Re-wrap the item(s) in original box or tube with paper or foam protection in place.

Secure box or tube openings with heavy duty tape or staples to ensure all contents return to Well Made. Refunds will not be administered for items we do not receive in resalable condition.

A return label will be sent to you via email. Please ensure that the barcode is printed clearly and that you tape the entire label over with clear packing tape to avoid rips and tears.

Importation fees such as Duties or VAT are not included in the cost of shipping and will be incurred at the cost of the customer.

Although disheartening, importation/brokerage fees associated with importation range widely and we encourage you to reach out to your local carrier if you have any questions prior to ordering. Refused shipments due to these fees will receive a refund less the amount of shipping, handling and restocking fee of 25% of the original purchase price.

The majority of our products are made in Chicago, IL USA, with some coming from Słupca, Poland.

Customs forms are clearly labeled and we work hard to keep inventory on hand that will allow our customers to avoid as many fees as possible.